Phone: 412.831.3131  Fax: 412.831.8168  E-Mail: office@americominc.net

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Customer Success Stories

E-Mail Reader ... Stay in touch while traveling light.
As a mobile professional, you no longer need a slow dial up connection with a heavy laptop to access all your messages on the road. Using the latest text-to-speech technology, you can call from anywhere in the world, listen and respond to your emails, all in one easy phone call. 

Customer Service ... Ride the peaks and valleys of call volume with efficiency.
Every business is a center for call activity. And every day has its peaks and valleys in call volume. Your capacity to manage every call with optimal efficiency impacts each customer experience and your bottom line.

Visual Call Management ... Experience a clear overview of your world.

See and manage your voice and fax activity all at once, then prioritize in a blink of an eye. VCM is a powerful computer telephone integration tool that delivers live call handling, message management, and voice mailbox control conveniently from the desktop. 

Fax Mail ... Leave cumbersome fax machines behind to enjoy the flexibility of intelligent fax management.

Automate the delivery of your most requested documents through fax distribution. Route incoming faxes directly to the privacy of user mailboxes. Access your faxes anywhere, anytime through the telephone or desktop. And fax documents from your desktop without ever leaving your desk.

Interactive Voice Response ... Give customers more information, faster.

By allowing customers access to information linked to your database, you will provide callers with instant 24-hour access to what they need. Whether you provide order status, account balances, information updates, or more, the convenience of interactive voice response can persuade customers to choose you over your competition.

Talking Classifieds ... Give customers searchable listings by phone.

List your offerings and allow your customers to search those listings by telephone. Use filtering questions to match customer criteria to the listings that meet their exact needs.

Outbound Telemarketing ... Send important messages out to your customers.

You need to keep customers informed about your latest offerings. Use your system's idle time to call out to your customers and deliver your information automatically. When a call is answered, you can play a recorded message, transfer to a live agent, send a fax, ask a series of questions, and perform other critical revenue-generating functions.