Phone: 412.831.3131  Fax: 412.831.8168  E-Mail: office@americominc.net

System features

• Full integration
  One cabinet contains a phone system, voice mail/automated attendant and automatic call distributor, all working together as an integrated whole.
   
• Eight message-on-hold (MOH) recordings
  This feature provides a professional sound without licensing fees. Use the three supplied music tracks, or record and use up to five of your own.
   
• Auto attendant
  Provides extensive call routing, including directories, automatic day/night operation, off-premises transfer, pager notification and more.
   
• Automatic call distribution (ACD)
  ACD places sales or service personnel in departments and either (a.) routes a call to the longest-idle agent or (b.) places the call on hold if all agents are busy and then immediately connects when the first agent is available. Constantly updates IP Feature Phone display regarding queues and wait times.
   
• Highest voice quality
  Records voice messages with 64-kilobit-per-second sampling, for the highest quality sound a telephone line can carry.
   
• Call statistics
  Delivers detailed reports at the touch of a key and provides SMDR.
   
• TAPI support
  (Basic Telephony Service.) Provided through the Ethernet connection between the workstation and the host IP Feature Phone.
   
• T1/PRI support
  Lets larger offices make fullest use of broadband lines.
   
• Up to 30 fully functional analog ports
  Each allows voice mail, park/retrieve, transfer, page, call waiting, off-premises message delivery and more.
   
• Conference calling
  Includes 24 conference bridges, and a conference may contain up to four parties, so IP E-Class can support six conferences of four parties each or eight conferences of three parties each.
   
• Esi-Dex speed-dialing
  Calls any number from three separate lists (personal, station and system); uses Caller ID* information or direct keypad entries.
   
• Dedicated overhead paging interface
  Allows intra-system paging through the speaker built into the IP Feature Phone or through an ancillary overhead paging system.
   
• Built-in QoS
  Quality-of-service control, built into the system, mitigates network data bursts’ effects on voice quality.

Voice mail features
(local IP Phones and Remote Phones)

• 16 built-in voice mail ports
  “Always-on” channels available for voice mail, auto attendant, call recording without using system trunks of station ports.
   
• Off-premises message delivery
  Delivery to a cell phone or home phone combined with pager notification, for extensive notification capability.
   
• Urgent messages
  Can deliver higher-priority messages first.
   
• Message Recycle Bin (undelete)
  Remembers, and can restore, each mailbox’s 10 most recently deleted messages.
   
• Quick Groups
  When a user wants to share a message with several other users, this feature lets the user do so by just pressing VOICE MAIL and the appropriate station keys.
   
• Quick Move
  Press a station key during live recording to move the message automatically to that user’s mailbox.
   
• Virtual Mailbox Key
  A programmable function key “tied” to any mailbox; allows simplified monitoring of a second mailbox.
   
• Multiple personal greetings
  Pre-record up to three greetings and assign them to a programmable key for one-touch selection.
   
• AutoPage™
  Allows a caller forwarded to a user’s voice mailbox to page the user over the user’s business’s internal overhead paging system.
   
• QuickPage™
  Lets one station user QuickPage another station by pressing a designated QuickPage key followed by either a station extension or a programmable key set for a station.
   
• Guest mailboxes
  Make it possible to give voice mail to personnel (such as those in outside sales or manufacturing) who may not have actual extensions assigned to them. A guest mailbox can be handled like a regular extension (e.g., listed in the directory, assigned a station key, etc.).
   
• Info mailboxes
  These can be used to give callers information on a variety of different subjects by “publishing” these mailbox numbers.
   
• Broadcast mailbox
  The broadcast mailbox is used to leave a single message in all of the system’s station users’ mailboxes.
   
• Group mailboxes
  Each IP E-Class system supports up to 16 group mailboxes with up to 32 members each. Users can set or change the list of group mailbox members.
   
• Message notification
  On a mailbox-by-mailbox basis, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external commercial paging network to activate a user’s pager.
   
• Cascade paging mailboxes
  Ten cascade paging mailboxes can be assigned to anyone who requires escalating levels of paging beyond the single level available in all user mailboxes.
   
• Q & A mailboxes
  Ten question-and-answer (Q & A) mailboxes can store to 10 questions each. The individual answer segments recorded by the caller are stored as a single message, with the answer segments separated by short beep tones.
   
• Optional Esi-Mail^™ unified messaging
  Lets you easily manage both voice mail messages and e-mail from your Microsoft^® 2000/2002 Inbox on your Windows^®-based computer. The revolutionary Esi-Mail is a quick and simple installation and doesn’t require a server (or the valuable time of your IT personnel).
   

Auto attendant features

• Six levels, 100 branches
  The many branches allow setup of a more caller-friendly answering environment, including a company directory.
   
• Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.
   

Station features
(local IP Phones and Remote Phones)

• Call waiting
  Display shows both calls’ Caller ID* information; user can toggle between calls by pressing the FLASH key.
   
• Enhanced Caller ID*
  ESI’s patented enhancements allow one-keystroke return of a call as well as quick addition of the caller to the user’s speed-dial list.
   
• Esi-Dex built-in directory
  • Works with Caller ID* to keep an alphabetical speed-dial list; accessible with a keystroke and shown on the display.
  • Three separate speed-dialing lists: personal, station and system.
  • Users can make entries directly from the IP Feature Phone keypad, as well as scroll through lists (to save time, users can select which names to view within each list).
     
• Missed Call Key^™
  Allows review of Caller ID* data of an extension’s last 10 unanswered calls in which each caller didn’t leave a message. The user can return each call by pressing one key.
   
• Live call recording
  Record a conversation, conference call or personal reminder memo for later playback, as well as moving or copying to others’ mailboxes.
   
• Live call screening
  Works like a home answering machine; the user can listen to a message while someone leaves it. The user can pick up the handset at any time to take the call or just let the caller continue to leave a message in his/her mailbox.
   
• Verbal Help Key^™ and Verbal User Guide^™
  These use hundreds of prompts to guide users through virtually every feature of the system.
   
• Virtual Answer Key^™
  For use when one is already on another call but wants to give special attention to a second call that’s in call waiting. Set as many as two programmable feature keys to be Virtual Answer Keys. Each plays a recorded greeting telling the caller the user knows he/she is calling and, depending on programming and how the prompt is recorded, can also give the caller an easy way to dial out to another extension where he/she can gain immediate assistance.
   
• Service observing
  Lets authorized personnel silently observe (and record) station-to-outside calls.
   
• Off-premises “reach-me”
  Allows a caller forwarded to one’s voice mailbox to reach the user at an external number (e.g., home phone or mobile phone).
   
• Fixed HOLD key — Permits virtually unlimited hold “orbits.” (Also supports hold/retrieve with analog phones.) Holds calls for easy pickup at any station without elaborate codes to remember. Also provides exclusive (station-specific) hold; just hold down the key for a second.
   
• One-touch access to a number of features
  This lets the user press dedicated keys rather than having to remember multi-key codes. To access voice mail, the user just presses VOICE MAIL; to perform a conference call, CONF; or, to transfer a call, TRANSFER.
   
• Optional 60-Key Expansion Console
   

Programmable feature keys
(local IP Phones and Remote Phones)

The programmable feature keys can be programmed as follows:

• CO line key
  Provides direct access to a particular desired line.
   
• Station key
  Provides direct access to, and lamp information for, extensions, departments, guest mailboxes, etc.
   
• Speed-dial key
  Provides one-touch key for outside calls.
   
• Special feature keys
  Can be set to provide one-touch access to the following features:
  • Overhead paging key
  • Message monitor key
  • Manual day/night mode key
  • Background announce key
  • Service observing key
  • Personal greeting 1
  • Personal greeting 2
  • Personal greeting 3
  • ACD agent log on/off key
  • ACD agent wrap key
  • ACD administrator key
  • Missed Call key
  • Headset key
  • Virtual Mailbox Key
  • Virtual Answer Key
  • Call forward key
  • QuickPage
     

Analog extension ports

Up to 30 analog extensions can be programmed, based on the number of 303 Cards installed in the system. The ports can be defined as:

• Phone
  Designed to provide for standard 2500-type phones.
   
• Common ringer
  Connected via a tip-and-ring pair; will apply ring voltage whenever a line rings in night mode.
   
• Fax
  If the auto attendant detects a fax tone, it will automatically forward the tone to the analog port programmed as a fax device.
   
• Modem
  Incoming calls for a modem can be manually transferred to the modem extension; also, the modem can automatically generate outbound calls.
   
• Door phone
  A telephone connected to this port will automatically dial the programmed ring-down extension number whenever the set is taken off-hook.
   

IVX is a registered trademark of ESI (Estech Systems, Inc.). Microsoft, Outlook and Windows are registered trademarks of Microsoft Corporation.
IP E-Class products available from only Resellers with ESI factory training.

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