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Comdial Impact
Digital Technology
Comdial has created the perfect answer for your communications needs now and in the future with IMPACT, the completely digital, easy -to-use telephone family. Each IMPACT phone delivers clear, dependable communications throughout your office system. IMPACT phones assure you of the latest in technology and an easy migration path to the future. This means you get superior performance today with the comfort of knowing your system will grow to meet the challenges and changes of continuing evolutions in communications. One look at the impressive list of features IMPACT offers and you'll see that these phones will make an immediate IMPACT on your business productivity.

LCD Feature Display: One-touch driving
Designed with flair and engineered to perform, IMPACT telephones are as functional as they are stylish. Large, easy-to-read Liquid Crystal Displays with programming buttons allow you to scroll through menus and activate the features you need without entering complicated programming codes. With IMPACT phones, you can even avoid traffic jams, since features such as five-party conferencing are made easy: menu choices that appear in your LCD give you the opportunity to route or connect calls in a variety of ways, all with the touch of a button.
LCD phones also keep track of tolls with a continuously updated display of an ongoing call's cost. This makes employees more cost conscious, which can save you money.


Easy accounting for individual and departmental performance
IMPACT can provide the cost of a call through any of several programmed tables. The call's cost can be assigned to a particular station, department, account number, line, or all of these. You can print report daily or as you need them, all to an optional printer.
With call cost reporting, you can allocate expenses by department, analyze peak calling times, and review employee efficiency. You can also use call reports to minimize caller detours and avoid trouble spots, such as long hold times, unanswered and dropped calls, or long distance charges that can sometimes spin out of control.


Red/Orange Green:
IMPACT phone traffic is easy to see
.
Even in the heaviest traffic, IMPACT's unique, three color LEDs come shining through for easy line status monitoring. A green light gives you the go-ahead on your line. Read indicates that a line is already in use. And orange signals the first ringing incoming call, making it easy for even the busiest receptionist or attendant to know which line to answer first.


True ergonomic design
We specially designed and molded IMPACT handsets to give you better fit and feel for easy handling. Easy-touch feature buttons promise a comfortable, smooth ride for your fingers. And because the dialpad is larger than normal, you won't have to squint to see what buttons to press. Additionally, the dialpad buttons give a distinctive "click" when you press them, reducing misdials by a mile. And the speakerphone, handset, headset, group listening, and ringer volumes are all independently adjustable for your personal convenience.
As your business grows, IMPACT will be ready to move with you far into the future. Expansion modules allow you to add stations and lines as needed. Digital transmission builds a bridge to future telecommunication services. And replaceable software cartridges provide inexpensive upgrades so that you can stay ahead of the pack all the way.


A smoother ride
IMPACT's departmental Call Distribution (DCD) feature is built to save you money and give your customers better service. DCD automatically routes calls to an open station in the appropriate department. If a call goes unanswered because all stations are busy, it is quickly greeted with an optional digitized greeting or switched to your attendant, who can take the call or place it in queue to be answered by the first available station.

So take advantage of digital technology while your communications cruise smoothly along in style. Get moving with the IMPACT system from Comdial.

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Comdial Impact System Features

Placing Calls

Intercom

Call Processing

AutodialAll Call PagingAdd-on Conferencing
Automatic Pause InsertionAutomatic Call BackAutomatic Abandoned Hold Release
Automatic Redial of Busy or Unanswered CallAutomatic Hold-Intercom to Line or Automatic Busy/RNA Call Forwarding (Hunt Groups Only)
Continuous DTMF (Manual)IntercomAutomatic Hold-Line to Line or Intercom
Extended DTMF (on Autodial)Call Announce with Handsfree AnswerbackBasic Key Service (1A2 Type Features)
Idle Line PreferenceCall Forwarding on IntercomCall Transfer (Screened)
Last Number Redial Dedicated Intercom for AttendantCall Waiting Tone
Line PreselectionDirect Station SelectionCall Park (9 orbits)
Line GroupsDual Intercom KeysConferencing (5 party)
Line QueuingHandsfree Answer Inhibit (On Hook Mute)Call Transfer (Unscreened with Automatic Camp-On to Busy Station)
On-Hook dialingIntercom Call Progress TonesDepartmental Transfer
Pooled Line AccessIntercom HoldDepartmental Call Distribution
Prime Line AutomaticIntercom Hunt GroupDial "0" for System Attendant
Pulse/Tone SwitchableIntercom Line Time-outDirect Inward Station Dial
Saved Number RedialMeet-Me Answer PageDirected Station Call Hold
Station Speed Dial (10)Non-Blocking IntercomDirect Station Selection (DSS) with Busy Lamp Field (BLF)
System Speed Dial (99)Programmable SOHVA TonesDynamic Line Keys

Answering Calls

Subdued Off-Hook Voice Announce (SOHVA) with Response MessagingEnd to End Signaling on Lines
Calling Station Identification on BLFTone or Voice Signaling Exclusive Hold
Calling/Called Station Name on LCDVoice Announce BlockingExecutive/Attendant Override
Call Pickup (Directed and Group)Zone Paging (3 zones plus all-call)Interactive LCD Feature Keys
Delayed Ringing

Courtesy & Flexibility

I-Hold, I-Use Indicators (Red/Green LEDs)
Distinctive RingingAutomatic Privacy (Programmable)LCD Messaging
Flexible Ringing AssignmentsBackground Music (External Source)TAP (Flash)/Disconnect
Flexible Ringing Assignments of PA PortsButton QueryLine Answer from and Station (Night Mode)
Personalized Ringing TonesCall Forwarding-All CallsManual Hold
Ringing Line Preference (Orange LED indication)

Call Forwarding-Personal (Prime Line & Intercom)

Night Transfer (of Ringing)
Subdued RingingData SecurityRNA Forwarding of Transferred Calls
Square/Non-Square Configuration (Flexible Line Assignments)Do Not DisturbStation Monitoring with One Button DSS Pickup
Forwarding to Voice MailTimed Hold Recall

Management Control

Group ListeningTransfer/Conference Button
Account Codes (up to 16 digits)Message WaitingUnanswered Call Transfer Recall Timing
Account Code Verification (from 3 to 16 digits)Mixed Station CapacitiesUnanswered Call Transfer Recall to Tandem Attendants
Battery Backup InterfaceMuteUnsupervised Conferencing (2-party)
Build-In Call Accounting with Reports (requires customer-supplied printer)Music-On Hold On Line (External Source)

Programming

Call Costing Display (On LCD Phones)Privacy Release (2 stations per CO line)Auto Set Relocation
Do Not Disturb Inhibit & OverrideBlock Programming
Exclusive Hold Systemwide Enable/DisableMusic-On Hold On Intercom (External Source)Class Of Service (COS) Programming at main Station with LED Feedback
Line Access RestrictionStation by Station PrivacyCOS Printout
Departmental Call Distribution with Report(requires customer-supplied printer)Programmable Buttons (for system features, line appearances, DSS/BLF, or autodials)COS Program Upload/Download to PC (Remote or Local)
Memory Retention Without BatteriesStation to Station MessagingCOS Programming using a Video Display Terminal
Minor Alarms

Compatibility

Default Functional Programming
Power Failure TransferAnalog Terminal InterfaceDefault Toll Restriction
Power "ON" Visual IndicationAuxiliary Equipment InterfaceDefault Volume Controls: Ringer, Speakerphone, Handset, Headset, Group Listening
Private LinesAuxiliary Port On 24-Line LCD Phone: Headset, Loud Ringer, Recorder, Paging DeviceFlexible Station & Line COS Control
Selected Feature InhibitAuxiliary Station Ringer InterfaceFlexible Station Numbering Plan (4 Digit)
Service ObservingCaller ID Integration (software rev. 13A)Interactive LCD Feature Keys
Station Message Detail Accounting (SMDA)Common Audible Ringer InterfaceMusic-On Hold (Systemwide Enable/Disable)
Station Message Detail Recording (SMDR)Data Interface Unit Support (Software rev. 17A)Remote Programming/Administration (requires modem)
Toll Restriction (Day and Night Mode)Digital Voice Announcer (Software rev. 15A)Self Diagnostics
Call Party IdentificationDSS/BLF Console SupportSoftware Cartage
Line Origination RestrictionEloquence IntegrationTwo RS-232 Ports
Service Observed BlockExternal Paging

Design Standards

SOHVA to Service Observed StationExecuMail Integration (Voice Mail)Switching Principle: Digital, Time Division Multiplexing with 2 B + D transmission to station sets. Provides non - blocking switching with stored program control.
Specialized Route AccessHearing Aid CompatibleMemory Retention after AC Power Loss: 65 Hours Minimum
Toll Restriction OverrideLCD Phone Support
Transfer Recall to Tandem AttendantsScout Wireless Phone (software rev. 16)
PBX/Centrex/Central Office Compatible
Tracker Paging System (Software rev. 15A)
Speakerphone Support

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Base Units
Software for these units must be ordered separately

G04084 Line, 8 Station Base Unit
G08168 Line, 16 Station Base Unit
G163216 Line, 32 Station Base Unit

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Expansion Units

GM4084 Line, 8 Station Expansion Unit

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Software Cartridges

I0408IMPACT Software for G0408
I0816IMPACT Software for G0816
I1632IMPACT Software for G1632

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Accessories

ATI-DAnalog Terminal Interface
BBL02Encased Batter Backup Kit
BBU02Battery Backup Kit
CID08Caller ID Interface
DVA01Digital Voice Announcer

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Recommended Terminal
Colors (**)

8024S**24 Line LCD Speakerphone
8124S**24 Line Speakerphone
8012S**12 Line LCD Speakerphone
8112S**12 Line Speakerphone
8112N**12 Line Non Monitor Telephone
8101N**Single Line Non Monitor Telephone
IB64X**DSS/BLF Console


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